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SOLISURE
Safety

Help you can reach right now.

Always available. Never behind a subscription.

Need urgent help?

If you feel you may be in immediate danger, or may act on thoughts of harming yourself or someone else, please seek urgent help now.

Emergency services

999

If you or someone else is in immediate danger.

24 hours

Samaritans

116 123

Free, confidential listening — any distress, any time.

24 hours, every day

NHS 24 mental health hub

111

Urgent mental health help in Scotland when you can't wait.

Scotland · 24 hours, every day

NHS 111

111

Urgent health advice, including mental health, in England and Wales.

England and Wales · 24 hours, every day

Breathing Space

0800 83 85 87

Confidential phoneline for low mood, anxiety and depression in Scotland.

Scotland · Monday to Thursday 6pm–2am; Friday 6pm through to Monday 6am

Crisis helpline for anyone in Northern Ireland in distress or despair.

Northern Ireland · 24 hours, every day

Free crisis text service if you would rather not speak to someone.

24 hours, every day

These services are staffed by people. They are the right place to go when you need someone to respond.

What this app can and cannot do

This app is not continuously monitored

No mental health professional reads what you write. Nothing you enter here is reviewed by a person, in real time or afterwards.

The app cannot contact emergency services on your behalf

There is no mechanism for this app to call, message or alert anyone. If you need urgent help, you will need to contact a service directly.

There is no human escalation route inside the app

There is no moderation team, duty worker or on-call clinician behind this app. Support comes from the services listed in the crisis section.

Risk detection here is basic, and it will miss things

The app looks for particular words and phrases before anything is sent anywhere. That means it can only catch what it has been told to look for — different wording, a misspelling, another language, or something said indirectly may not register at all. It can also raise concern when nothing is wrong. It is a signposting aid, not a risk assessment, and it should never be relied on to notice how you are.

Reaching out is something only you can do

Please contact your GP, NHS services, a crisis line or emergency services when you need them. This app is here to support reflection between those points of contact, not to replace them.

SOLISURE is not

  • A therapist, psychiatrist or doctor
  • A replacement for therapy or professional care
  • A replacement for emergency services
  • A diagnostic tool
  • An emergency response service